Privacy Policy
Welcome to BFS Hair (“we,” “us,” “our”). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or otherwise engage with our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
a) Personal Data You Provide to Us:
We collect personally identifiable information that you voluntarily provide to us when you register on the Site, place an order, subscribe to our newsletter, or contact us. This information includes:
- Contact Information: Your first and last name, email address, phone number.
- Shipping & Billing Information: Your shipping address, billing address, and payment details (Note: Full credit/debit card numbers are processed by our secure third-party payment gateways like Stripe or Paystack and are not stored on our servers).
- Account Information: Your username, password, and order history.
b) Information Collected Automatically:
When you access the Site, we automatically collect certain information about your device and browsing activity. This information includes:
- Device Information: Your IP address, browser type, operating system, and access times.
- Usage Information: Information about how you use the Site, such as the pages you view, the links you click, and other actions you take in connection with the Site. This information is collected using cookies and similar tracking technologies.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Fulfill Orders: To process your payments and deliver the products you have purchased.
- Manage Your Account: To create and manage your account, and to provide you with customer support.
- Communicate with You: To send you order confirmations, shipping notifications, and respond to your comments, questions, and requests.
- Marketing and Promotions: With your consent, to send you emails about new products, special offers, and other updates we think will be of interest to you. You may opt out of receiving these communications at any time.
- Improve Our Website: To analyze usage and trends to improve our website, products, and services.
- Prevent Fraud: To monitor and prevent fraudulent transactions and other illegal activities.
3. How We Share Your Information
We do not sell your personal information. We may share information we have collected about you in certain situations with the following third parties:
- Service Providers: We may share your information with third-party vendors, service providers, or agents who perform services for us or on our behalf, such as payment processing (e.g., Stripe, PayPal), shipping and delivery (e.g., DHL), and email delivery.
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. We have implemented security measures such as Secure Sockets Layer (SSL) protocol to encrypt the information you provide to us. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data that we hold.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to opt-out: You have the right to opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
To exercise these rights, please contact us using the contact information provided below.
6. Cookies Policy
We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
7. Children’s Privacy
Our Site is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under this age, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@bfshair.com